June 1, 2011 Thesis Open Access

Lulit Hailemeskel

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    <subfield code="a">Assessment of Land Administration Service Delivery In two Selected Services: Title deed /Ownership Certificate and Compensation Services: In Arada Sub-city of Addis Ababa</subfield>
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    <subfield code="a">&lt;p&gt;In many countries, there is increasing need for efficient and effective delivery of land&lt;br&gt;
administration services, especially in land registration and compensation (Money paid to the&lt;br&gt;
affected land occupants) services to protect the tenure security. As a land administration is&lt;br&gt;
important sector of public service delivery, the concept of quality service is equally applicable to&lt;br&gt;
it. Accordingly this study assessed the situation of title deed and compensation service delivery in&lt;br&gt;
Arada sub city.&lt;br&gt;
In the current land administration of Arada sub-city, customers have to consult various&lt;br&gt;
organizations/departments to get the service done. The title service delivery system is not only time&lt;br&gt;
taking but also expensive. As a result the urban poor is being pushed away not to use the service.&lt;br&gt;
Also the compensation which is paid by the sub-city is not unsatisfactory to the customers in that&lt;br&gt;
most of the affected rated the compensation low and unjustified because of lack of appropriate&lt;br&gt;
evaluation process, lack of private partnership and NGOs participation. This situation has created&lt;br&gt;
gaps between expectation of citizens and land administration service provided by the sub city land&lt;br&gt;
administration organization in that most of the respondents came in need of quality service that is&lt;br&gt;
efficient, equitable and accountable but more than half of the respondents did not receive as such&lt;br&gt;
services.&lt;/p&gt;</subfield>
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