June 1, 2018 Thesis Open Access

Ruhama Lemma

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    <subfield code="a">Challenges of the Implementation of Balanced Score Card in Ethiopian Insurance Corporation</subfield>
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    <subfield code="a">&lt;p&gt;Organizations compete in a very complex and challenging context that is as a result many&lt;br&gt;
factors from globalization, aggressive competitors and rapid change in technology among&lt;br&gt;
others. For organizations to gain and maintain a competitive edge they must be able to&lt;br&gt;
develop and execute strategic plans with precision. One of the major tools that help&lt;br&gt;
achieve this is the balanced score card. The balanced score card was developed in early&lt;br&gt;
1990&amp;rsquo;s by Kalpan and Norton and was designed to give companies the information&lt;br&gt;
needed to effectively manage their business strategy. It has additional perspectives other&lt;br&gt;
than the traditional financial perspective which include customer, internal business&lt;br&gt;
process and learning and growth. The implementation of the tool however, has been a&lt;br&gt;
challenge to many organizations. Hence the main purpose of this study was to determine&lt;br&gt;
challenges of the implementation of balanced score card in Ethiopian Insurance&lt;br&gt;
Corporation. The research approach used in this study was the mixed methodology, in&lt;br&gt;
which the qualitative as well as the quantitative research methods were used. In the&lt;br&gt;
qualitative research method interviews were conducted from the BSC project team&lt;br&gt;
members where as in the quantitative research questionnaire is used for the employees of&lt;br&gt;
the corporation. Some of the benefits of adopting the tool were that it enabled staff to&lt;br&gt;
focus on measurable targets, ability to focus on key objectives, assisted on putting&lt;br&gt;
emphasis on specific key measures, helps in monitoring of key performance&lt;/p&gt;</subfield>
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