June 1, 2018 Thesis Open Access

Ruhama Lemma

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{
  "DOI": "10.20372/nadre:2073", 
  "author": [
    {
      "family": "Ruhama Lemma"
    }
  ], 
  "issued": {
    "date-parts": [
      [
        2018, 
        6, 
        1
      ]
    ]
  }, 
  "abstract": "<p>Organizations compete in a very complex and challenging context that is as a result many<br>\nfactors from globalization, aggressive competitors and rapid change in technology among<br>\nothers. For organizations to gain and maintain a competitive edge they must be able to<br>\ndevelop and execute strategic plans with precision. One of the major tools that help<br>\nachieve this is the balanced score card. The balanced score card was developed in early<br>\n1990&rsquo;s by Kalpan and Norton and was designed to give companies the information<br>\nneeded to effectively manage their business strategy. It has additional perspectives other<br>\nthan the traditional financial perspective which include customer, internal business<br>\nprocess and learning and growth. The implementation of the tool however, has been a<br>\nchallenge to many organizations. Hence the main purpose of this study was to determine<br>\nchallenges of the implementation of balanced score card in Ethiopian Insurance<br>\nCorporation. The research approach used in this study was the mixed methodology, in<br>\nwhich the qualitative as well as the quantitative research methods were used. In the<br>\nqualitative research method interviews were conducted from the BSC project team<br>\nmembers where as in the quantitative research questionnaire is used for the employees of<br>\nthe corporation. Some of the benefits of adopting the tool were that it enabled staff to<br>\nfocus on measurable targets, ability to focus on key objectives, assisted on putting<br>\nemphasis on specific key measures, helps in monitoring of key performance</p>", 
  "title": "Challenges of the Implementation of Balanced Score Card in Ethiopian Insurance Corporation", 
  "type": "thesis", 
  "id": "2073"
}