Thesis Open Access
Lulit Hailemeskel
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<foaf:name>Lulit Hailemeskel</foaf:name>
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<dct:title>Assessment of Land Administration Service Delivery In two Selected Services: Title deed /Ownership Certificate and Compensation Services: In Arada Sub-city of Addis Ababa</dct:title>
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<dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#gYear">2011</dct:issued>
<dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2011-06-01</dct:issued>
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<dct:description><p>In many countries, there is increasing need for efficient and effective delivery of land<br> administration services, especially in land registration and compensation (Money paid to the<br> affected land occupants) services to protect the tenure security. As a land administration is<br> important sector of public service delivery, the concept of quality service is equally applicable to<br> it. Accordingly this study assessed the situation of title deed and compensation service delivery in<br> Arada sub city.<br> In the current land administration of Arada sub-city, customers have to consult various<br> organizations/departments to get the service done. The title service delivery system is not only time<br> taking but also expensive. As a result the urban poor is being pushed away not to use the service.<br> Also the compensation which is paid by the sub-city is not unsatisfactory to the customers in that<br> most of the affected rated the compensation low and unjustified because of lack of appropriate<br> evaluation process, lack of private partnership and NGOs participation. This situation has created<br> gaps between expectation of citizens and land administration service provided by the sub city land<br> administration organization in that most of the respondents came in need of quality service that is<br> efficient, equitable and accountable but more than half of the respondents did not receive as such<br> services.</p></dct:description>
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