FACTORS AFFECTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN ETHIOPIAN INSURANCE CORPORATION

The general objective of the study was to ‘investigate the factors that affect organizational citizenship behaviour (OCB)’by taking employees of Ethiopian Insurance Corporation who are working in the head office as a case in point. To this effect, organizational justice, psychological contract & corporate social responsibility were considered & examined as antecedents of OCB. The research was of cross-sectional survey & followed the design of explanatory research design with a quantitative approach. To achieve its objective, a one-time data was collected from 154 sampled employees of the Corporation out of the 185 samples which made up 83.2% response rate that was quite acceptable. The samples were selected from the population using -simple random sampling technique & data were gathered using a validated self administered questionnaire. Later on, the data collected via the instrument were entered into statistical software, i.e., SPSS version 20 and later on both descriptive & inferential analyses were performed to analyze the same.