May 14, 2025 Journal article Open Access

BY: MAYRAMA ABE (BSC)

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{
  "description": "<p>Background: Patient satisfaction with pharmaceutical service is an important and commonly used indicator for measuring the quality of medical care. However, health systems in low-income countries are often not equipped to provide adequate care for patients with chronic illnesses. They are primarily designed to address acute infectious and parasitic diseases.In Ethiopia; the pharmacy service has faced several gaps, including low patient satisfaction and poor availability of essential pharmaceuticals. Previous studies have shown variations in the magnitude of client satisfaction, and there is currently limited research available in the study area. Objective: the objectives of this study were to assess level of satisfaction with pharmaceutical care and associated factor among chronic non-communicable disease patients at public hospital in East Shoa Zone, Oromia, Ethiopia, 2024 Methods: A facility based cross sectional study was conducted in East Shoa Zone, Ethiopia. A systematic random sampling technique was used to select 411 study participants. Data were collected through a face-to-face interview using a structured questionnaire and entered using EpiData version 4.6 and analyzed using SPSS version 25. Descriptive statistics such as mean, percentage, and frequency were calculated. A multivariable logistic regression was used to identify associations between dependent and independent variables and significant associations was identified based on a p-value of less than 0.05 and an adjusted odds ratio with 95% confidence interval. Results: The overall level of patient satisfaction was 48.9% (95% CI: 44, 54). Factors associated with patient satisfaction included being unable to read and write (AOR = 4.0 95% CI = 1.44 11.05), obtaining some prescribed medications (AOR = 0.39, 95% CI = .21&ndash;.70), living in rural areas (AOR = 1.96, 95% CI = 1.12&ndash;3.44), and having insurance coverage (AOR = 2.32, 95% CI = 1.85&ndash;4.20). Conclusion: This study revealed that patient satisfaction towards pharmaceutical service was low. Residence, level of education, payment status and availability of drugs showed significant association with patient satisfaction. Availing drugs and insured patients to improve patient satisfaction</p>", 
  "license": "http://www.opendefinition.org/licenses/cc-by", 
  "creator": [
    {
      "@type": "Person", 
      "name": "BY: MAYRAMA ABE (BSC)"
    }
  ], 
  "headline": "SATISFACTION WITH PHARMACEUTICAL SERVICE AND  ASSOCIATED FACTORS AMONG CHRONIC NON COMMUNICABLE DESEASE PATIENTS AT PUBLIC  HOSPITAL IN EAST SHOA ZONE, OROMIA, ETHIOPIA,2024", 
  "image": "https://zenodo.org/static/img/logos/zenodo-gradient-round.svg", 
  "datePublished": "2025-05-14", 
  "url": "https://nadre.ethernet.edu.et/record/6741", 
  "@context": "https://schema.org/", 
  "identifier": "https://doi.org/10.20372/nadre:6741", 
  "@id": "https://doi.org/10.20372/nadre:6741", 
  "@type": "ScholarlyArticle", 
  "name": "SATISFACTION WITH PHARMACEUTICAL SERVICE AND  ASSOCIATED FACTORS AMONG CHRONIC NON COMMUNICABLE DESEASE PATIENTS AT PUBLIC  HOSPITAL IN EAST SHOA ZONE, OROMIA, ETHIOPIA,2024"
}