Assessment of Land Administration Service Delivery In two Selected Services: Title deed /Ownership Certificate and Compensation Services: In Arada Sub-city of Addis Ababa

In many countries, there is increasing need for efficient and effective delivery of land
administration services, especially in land registration and compensation (Money paid to the
affected land occupants) services to protect the tenure security. As a land administration is
important sector of public service delivery, the concept of quality service is equally applicable to
it. Accordingly this study assessed the situation of title deed and compensation service delivery in
Arada sub city.
In the current land administration of Arada sub-city, customers have to consult various
organizations/departments to get the service done. The title service delivery system is not only time
taking but also expensive. As a result the urban poor is being pushed away not to use the service.
Also the compensation which is paid by the sub-city is not unsatisfactory to the customers in that
most of the affected rated the compensation low and unjustified because of lack of appropriate
evaluation process, lack of private partnership and NGOs participation. This situation has created
gaps between expectation of citizens and land administration service provided by the sub city land
administration organization in that most of the respondents came in need of quality service that is
efficient, equitable and accountable but more than half of the respondents did not receive as such
services.