September 14, 2025 Journal article Open Access

Misganaw Guadie Tiruneh; Adane Kebede; Demiss Mulatu Geberu; Sefineh Fenta Feleke

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    <subfield code="a">Client satisfaction, comprehensive emergency obstetric and newborn care services, University of Gondar Specialized Hospital</subfield>
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    <subfield code="u">Department of Health Systems and Policy, College of Medicine and  Health Sciences, University of Gondar, Gondar, Ethiopia</subfield>
    <subfield code="a">Adane Kebede</subfield>
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    <subfield code="u">Department of Health Systems and Policy, College of Medicine and  Health Sciences, University of Gondar, Gondar, Ethiopia</subfield>
    <subfield code="a">Demiss Mulatu Geberu</subfield>
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    <subfield code="u">Department of Public health, College of Health Sciences, Woldia  University, Woldia, Ethiopia</subfield>
    <subfield code="a">Sefineh Fenta Feleke</subfield>
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    <subfield code="u">Department of Public health, College of Health Sciences, Woldia  University, Woldia, Ethiopia</subfield>
    <subfield code="a">Misganaw Guadie Tiruneh</subfield>
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    <subfield code="a">Satisfaction with comprehensive emergency  obstetric and newborn care services and  associated factors among clients in   University of Gondar Specialized Hospital,  Northwest Ethiopia: A cross-sectional study</subfield>
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    <subfield code="a">&lt;p&gt;Abstract Objective: Emergency obstetric and newborn care services treat 70&amp;ndash;80% of maternal deaths. This study aimed to assess satisfaction with comprehensive emergency obstetric and newborn care (CEmONC) services and associated factors among clients in the University of Gondar Specialized Hospital. Methods: Institution-based cross-sectional study was conducted on 404 participants using a systematic random sampling method. The study was conducted from March 5 to May 5, 2020, using interviewer-administered structured questionnaires. Binary logistic regression was used to find the association between independent variables and client satisfaction. The level of statistical significance was declared at a p value less than 0.05. Results: The overall clients&amp;rsquo; satisfaction with CEmONC services was 65.1% (95% confidence interval (CI): 60.9&amp;ndash;69.8). Clients&amp;rsquo; satisfaction was affected by women who had antenatal care (ANC) of three visits (adjusted odds ratio (AOR): 6.5; 95%, CI: 2.04&amp;ndash;20.8), women waited less than 15 min (AOR: 4.15, 95% CI: 1.9&amp;ndash;9.06), mothers stayed ⩽1 day (AOR: 0.28, 95% CI: 0.09&amp;ndash;0.9) and 2&amp;ndash;3 days (AOR: 0.98, 95% CI: 0.1&amp;ndash;0.69), obtaining a welcoming environment (AOR: 4.6, 95% CI: 2.15&amp;ndash;9.88), and getting providers explanation of examinations (AOR: 3.3, 95% CI: 1.97&amp;ndash;5.52). Conclusion: The observed clients&amp;rsquo; satisfaction with CEmONC services was suboptimal. Having ANC of three visits, waiting less than 15 min, duration of stay, obtaining a welcoming environment, and an explanation of providers&amp;rsquo; examination were the identified factors of client&amp;rsquo;s satisfaction. Therefore, hospital managers and health professionals should work on the identified factors to increase the client&amp;rsquo;s satisfaction with these services.&lt;/p&gt;</subfield>
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    <subfield code="a">10.20372/nadre:18410</subfield>
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