ASSESSING IMPLEMENTATION CHALLENGES OF AGENT BANKING PROJECT: EVIDENCE FROM PROJECT TEAM MEMBERS OF COMMERCIAL BANK OF ETHIOPIA

This research project aims to assess implementation challenges of agent baking project in case of commercial bank of Ethiopia hoping that the finding of the research will add value to various stakeholders for decision making as well as serving as a momentum for further research work in the field. In order to achieve the objective of this study the researcher adopted a descriptive research design and employed mixed research approach whereby both quantitative and qualitative types of data were used. This descriptive study was conducted based on the data gathered from agent banking team members of commercial banks of Ethiopia (CBE). The population of the study was agent banking project team members of Commercial Bank of Ethiopia (CBE). The researcher used census sampling method with a target population of 32 CBE staff agent banking project team members. 32 research questioners were distributed of which 30 of the research questioners were returned. Sample data was collected by use of questionnaire. Personal Interviews were also conducted to validate the data obtained from the questionnaires. The data collected was analyzed using descriptive statistics and used tables, percentage, mean and standard deviation to improve the presentation of the analyzed results for ease of interpretation