2026-06-25T08:41:24Z https://nadre.ethernet.edu.et/oai2d

oai:zenodo.org:6043 2025-04-22T08:55:17Z user-jku user-zenodo user-nadre

TAGASH SOROMO 2025-04-18 The study examined the effect of service quality on customer satisfaction in selected public sector organizations within Soyama Zurya woreda. To achieve this, the research employed an xi explanatory and descriptive design, utilizing a quantitative approach to collect data from 384 respondents was chosen from a population of 3,089 customers, selected through stratified sampling techniques based on Cochran’s (1977) formula. The study focused on six key service quality dimensions: tangibility, responsiveness, empathy, assurance, reliability, and transparency. Data analysis involved descriptive and inferential statistics, processed using IBM SPSS version 26. The correlation analysis demonstrated strong positive relationships between all service quality dimensions and customer satisfaction. Regression analysis further confirmed that each dimension significantly and positively influenced customer satisfaction, highlighting the critical role of service quality in shaping customer satisfaction. Based on this result this study recommended that public sector organizations to invest in strategies to enhance these service quality dimensions, ensuring they align with customer expectations. Additionally, the research suggested that future studies investigate the role of organizational culture and employee training in improving service quality and customer satisfaction. By addressing these areas, public organizations could better meet the needs of their communities, fostering greater trust and satisfaction among their customers. https://zenodo.org/record/6043 10.20372/nadre:6043 oai:zenodo.org:6043 eng doi:10.20372/nadre:6042 url:https://nadre.ethernet.edu.et/communities/jku url:https://nadre.ethernet.edu.et/communities/nadre url:https://nadre.ethernet.edu.et/communities/zenodo info:eu-repo/semantics/openAccess http://www.opensource.org/licenses/afl-3.0.php Customer Satisfaction, Tangibility, Responsiveness, Empathy, Assurance, Reliability, and Transparency THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF SELECTED PUBLIC SECTOR ORGANIZATIONS IN SOYAMA ZURYA WOREDA info:eu-repo/semantics/doctoralThesis publication-thesis

oai:zenodo.org:6045 2025-04-22T08:56:16Z user-jku user-zenodo user-nadre

JEMILA UMER HUSSEN 2025-04-18 This study investigated effect of entrepreneurial characteristics on the organizational performance of selected SMEs in Soyama Town Administration. A descriptive and explanatory research design was employed, coupled with a quantitative approach to facilitate the gathering of comprehensive data. The study’s target population consisted of 268 owner or manager of SMEs. Data was collected from 160 respondents achieved through stratified random sampling to ensure a representative sample. Data was analyzed using both descriptive and inferential statistics through IBM SPSS version 25. The descriptive result of the study shows that the mean score of each study variable is above 3.15. The findings revealed that risk-taking propensity, innovativeness, adaptability, and competitive orientation significantly contributed to organizational performance, while proactiveness did not show a significant effect. The results of the regression model summary indicated that the five independent variables (risk-taking propensity, innovativeness, adaptability, proactiveness and competitive orientation) explain about 79.00% of the variation in the level of organizational performance. This implies that while certain entrepreneurial traits are crucial, others may require further exploration to understand their influence. The study recommends that SMEs foster an environment that promotes risk-taking, innovation, and adaptability. Further research can study by including other factors like leadership style, financial management practices, and market conditions. https://zenodo.org/record/6045 10.20372/nadre:6045 oai:zenodo.org:6045 eng doi:10.20372/nadre:6044 url:https://nadre.ethernet.edu.et/communities/jku url:https://nadre.ethernet.edu.et/communities/nadre url:https://nadre.ethernet.edu.et/communities/zenodo info:eu-repo/semantics/openAccess http://www.opensource.org/licenses/afl-3.0.php Risk-Taking Propensity, Innovativeness, Pro- Activeness, Adaptability, And Competitive Orientation, Organizational performance THE EFFECT OF ENTREPRENEURIAL CHARACTERISTICS ON ORGANIZATIONAL PERFORMANCE OF SELECTED SMES' IN SOYAMA TOWN ADMINISTRATION info:eu-repo/semantics/doctoralThesis publication-thesis

oai:zenodo.org:7462 2025-07-15T12:16:49Z user-jku user-nadre user-zenodo

Defar Elias Gutama Jira 2019-10-10 This study was conducted from August 2017 to March 2018. In this study, both Transect count and point count methods were used. The observation was conducted by walking along the study area early in the morning and late in the afternoon. The collected data was analyzed by using different diversity indices and statistical methods such as the Chi-square test and correlation. The study area was stratified based on the vegetation types in which, each vegetation type was used as a sampling site. In this study observation, a total of 91 bird species that grouped under 19 orders and 41 families were recorded. The highest species diversity and evenness were recorded in November with H"=3.53 and E=0.836. Variation in the abundance of bird species was statistically significant between seasons and months. The mean score of the relative abundance for the wet season count varied between 8.85 and 17.26; for the dry season, it varied between 14.79 and 27.00 among different habitats. The highest rank (mean score) was recorded from the Riverine vegetation with a value of 17.26 and 27.00 during the wet and dry seasons respectively. However, the lowest rank (mean score) was recorded from bushland with a value of 8.85 and 14.79 for both seasons. Birds such as Hamerkop, Malchiteking fisher, and Abyssinian Long claw are endemic bird species to Ethiopia. Shifting cultivation, grazing and poaching were considered major threats to the avifaunal diversity in this area. Awareness training should be given to the local community on a continuous basis. Keywords: - Birds, diversity, Gibe Sheleko National Park, habitat association and relative abundance. https://zenodo.org/record/7462 10.20372/nadre:7462 oai:zenodo.org:7462 doi:10.20372/nadre:7461 url:https://nadre.ethernet.edu.et/communities/jku url:https://nadre.ethernet.edu.et/communities/nadre url:https://nadre.ethernet.edu.et/communities/zenodo info:eu-repo/semantics/openAccess http://www.opendefinition.org/licenses/cc-by abundance association and diversity habitat Diversity, Abundance and Habitat Association of Avifauna in Gibe Sheleko National Park, Southwestern Ethiopia info:eu-repo/semantics/article publication-article

oai:zenodo.org:7460 2025-07-15T12:16:59Z user-jku user-nadre user-zenodo

Defar Elias Gutama Jira 2019-10-10 This study was conducted from August 2017 to March 2018. In this study, both Transect count and point count methods were used. The observation was conducted by walking along the study area early in the morning and late in the afternoon. The collected data was analyzed by using different diversity indices and statistical methods such as the Chi-square test and correlation. The study area was stratified based on the vegetation types in which, each vegetation type was used as a sampling site. In this study observation, a total of 91 bird species that grouped under 19 orders and 41 families were recorded. The highest species diversity and evenness were recorded in November with H"=3.53 and E=0.836. Variation in the abundance of bird species was statistically significant between seasons and months. The mean score of the relative abundance for the wet season count varied between 8.85 and 17.26; for the dry season, it varied between 14.79 and 27.00 among different habitats. The highest rank (mean score) was recorded from the Riverine vegetation with a value of 17.26 and 27.00 during the wet and dry seasons respectively. However, the lowest rank (mean score) was recorded from bushland with a value of 8.85 and 14.79 for both seasons. Birds such as Hamerkop, Malchiteking fisher, and Abyssinian Long claw are endemic bird species to Ethiopia. Shifting cultivation, grazing and poaching were considered major threats to the avifaunal diversity in this area. Awareness training should be given to the local community on a continuous basis. Keywords: - Birds, diversity, Gibe Sheleko National Park, habitat association and relative abundance. https://zenodo.org/record/7460 10.20372/nadre:7460 oai:zenodo.org:7460 doi:10.20372/nadre:7459 url:https://nadre.ethernet.edu.et/communities/jku url:https://nadre.ethernet.edu.et/communities/nadre url:https://nadre.ethernet.edu.et/communities/zenodo info:eu-repo/semantics/openAccess http://www.opendefinition.org/licenses/cc-by abundance association and diversity habitat Diversity, Abundance and Habitat Association of Avifauna in Gibe Sheleko National Park, Southwestern Ethiopia info:eu-repo/semantics/article publication-article